Where does my loved one go and what happens next?

This article explains the process of where your deceased loved one will go once we have collected them and the following processes. If you have any questions, please don’t hesitate to call us on 0489 988 664.

Where has my loved one been taken?

Your loved one will be kept safely and securely at a mortuary facility prior to their cremation. Keep reading to learn the locations for each state.

Victoria.

Your loved one will be taken to our partner facility, Professional Transfer Services mortuary facility in Carrum Downs. From there, they will be transferred to Geelong Memorial Park & Crematorium for their cremation.

South Australia. 

Your loved one will be taken to our partner facility, Country Road Funerals in Pooraka. From there, they will be transferred to Enfield Memorial Park for their cremation.

Western Australia. 

Your loved one will be taken to our partner facility, Bellrae Mortuary Services facility in Malaga. From there, they will be transferred to Karrakatta Cemetery, Pinnaroo Valley Memorial Park, or Fremantle Cemetery for their cremation.

Queensland.

Your loved one will be taken to our partner facility, Eco Memorial Park in Stapylton, where their cremation will also take place.

New South Wales.

Your loved one will be taken to our partner facility, Personal Services Australia facility (Macarthur Grange Crematorium) in Smeaton Grange, where the cremation will also be taking place. 

What happens next?

Now your loved one is in our care we ask that the Next of Kin complete the online paperwork required. Your arranger will send you an email with a link to our website to complete the online paperwork required.  

We would prefer that you fill out the paperwork within 24 hours if possible. Do not use your phone to fill in the forms, use a computer or tablet instead.

When will the cremation take place?

Before your loved one’s cremation can take place we need the Next of Kin to complete their paperwork. We need to obtain a Medical Cause of Death Certificate from their doctor and then finally obtain a cremation permit.  

All of this is a requirement before we can schedule a cremation. It can take a few days to gather all the required paperwork and permits, but we work quickly and efficiently to do so. Once we are able to schedule the cremation we will contact you to advise you your loved one’s cremation is scheduled.  

We do not get exact times for cremations, but we will definitely contact you and let you know the day that is scheduled. 

When will we receive their ashes back?

If you are collecting the ashes from the crematorium, we will reach out and contact you once the crematorium lets us know the ashes are available for you. This is usually 2-3 days after cremation, but wait until you hear from us and we will give you the necessary details for collecting the ashes.  

If we are organising to post the ashes to you, we will reach out to you when the ashes are in our care. Once they are, we will contact you to organise returning your loved one’s ashes. 

If you need the ashes returned urgently, we suggest choosing to collect them from the crematorium, as this will be the fastest way to receive them. 

When will we receive the Death Certificate?

After the cremation takes place, we can now register your loved one’s death with the Births Deaths and Marriages Registry. 

We email the draft for you to approve and then submit. The certificate will then be processed by Births Deaths and Marriages and posted directly to you. 

If you live in WA, the certificate will then be processed by Births Deaths and Marriages, posted to us and we will promptly send it to you via registered post. 

From the time of cremation, we typically advise a wait time of about two to three weeks for the certificate to arrive. At times it can take longer if there is a delay in processing by the Births, Deaths & Marriages Registry Office. Please only contact us if you have not received your certificate after 4 weeks. We can then reach out to Births Deaths and Marriages for an update. 

Please note that the certificate can take longer than 4 weeks if a Coroner is involved. 

How do I contact Light Cremations if I have any questions?

If you have the direct contact details of your dedicated arranger, it is best to reach out to them first. They are your best point of contact and are dedicated to assisting you at this time. You should find their contact information in the first email they sent you. 

You can also always call 0489 988 664 with any general questions. We are always here to help you through this difficult journey.